Goods return, refund and cancellation policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page. Please note that there a time limit on returns.
Changing or cancelling an order
If you would like to amend your order, and the order has not been dispatched, we will send all items out together. If your order has already been dispatched, we cannot add any more items and you will be required to place an additional order. No order, which has been accepted by us, may be cancelled unless with the agreement in writing, of SOCOTEC. Once a return has been agreed, goods must be returned in perfect condition for resale, unused and in the original packaging. All goods returned are subject to a 25% restocking charge and a refund of the balance will be made on receipt of the goods. Please note that you are responsible for shipping costs when returning unwanted goods.
Goods must be examined for shortage or damage within 7 working days of receipt and notification must be made to SOCOTEC in writing. Failure to give notice will be deemed an absolute and unconditional waiver of such claim. If the goods are found to be faulty, we will either refund the cost amount in full, or send you a replacement free of charge.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (by refunding your return postage costs up to 2nd class postage only). We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds within 7 working days after we receive the goods back and it can take up to 3 working days for the refund to show on you card.
Orders and Specifications
SOCOTEC reserve the right to cancel an order and to make changes in specification at any time, and without notice, provided that this does not materially affect the quality or performance of the goods.